Job description

Company Benefits:

The opportunity to work with an award-winning team who are at the pinnacle of their industry
Incredibly friendly team working environment
Training and Development opportunities
Easily Accessible offices.
Great progression opportunities!

The Company You’ll Work for:

MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Spanish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.

The Role You’ll Be Doing:

Taking inbound customer service calls.
Handling a range of administration tasks.
Delivering a great customer experience for Spanish based customers both via email and on the telephone
First contact resolution of customers and client’s queries, requests, orders and complaints
Provide support to the team.
The role will be working Monday to Friday on a twilight shift 4pm – 12am.

The Person:

Fluent or Professional level Spanish is essential
Previous experience customer service experience.
Positive and motivated attitude to work
Desire to succeed and develop
Customer focused and attentive