German Speaking Customer Service Representative

​Rewards and Benefits

• Varied and interesting role

• Excellent company culture

• Monday to Friday working hours

• Free onsite parking

• Employee assistance scheme

• 24 days holiday plus bank holidays

• Attendance allowance bonus

MTrecs Client Opportunity

Our client is an established and successful business based in Newton Aycliffe. They are looking for a German Speaking Customer Service Representative to join their team on a part time basis. If you meet the person specification for the role, please apply below.

The job you will be doing

• Providing service to company customers regarding status of orders, deliveries, lead times and coordination

• Contacting customers to arrange changes in shipping schedules, communicating reasons for changes and providing updates

• Coordinating with scheduling to expedite the delivery of products

• Investigating problems and gathering information to ensure a satisfactory and timely resolution

• Monitoring customer expectations, and taking corrective action when needed

• Supporting order entry and resolving customer order concerns

• Creating customer quotations based on pricing logic

• Maintaining the company price lists

• Entering price changes into the company systems and maintaining customer master listing

• Coordinating with company accounting to help resolve customer invoicing issues

• Collaborating with the wider team including planning, procurement and accounts

About You

• Native German language skills – both written and verbal are essential

• 5 GCSE’s or equivalent

• Previous customer service experience
  SAP experience is desirable

• Computer literate

• Proficient in Microsoft Word and Excel

• Strong written and verbal communication skills

• Able to work in an efficient, self-directed manner