Job description
Rewards and Benefits on Offer;
Immediate start.
Stable growing organisation.
Company pension scheme.
Dayshift, 37.5 hours working week.
The opportunity to work with blue-chip customers in a well-established and successful multi-national manufacturing company.
Career development, training and progression opportunities.
MTrec’s New Opportunity;
MTrec Technical are proudly representing our prestigious manufacturing client, based in Sunderland with their plans for growth and expansion, by recruiting a Product Support Engineer to join their team. You will be joining a fast-paced, dynamic company, with an excellent team-based culture and fantastic opportunities to progress your career.
Our client is very well-established in their specialist sector and supplies globally to an ever-expanding list of blue-chip customers. You will be joining a very secure and expanding business, where you will enjoy a varied working environment, a great team culture and an exciting new career move.
The Job You’ll Do;
To provide an effective technical / customer support service for products post-delivery.
To ensure prompt and effective resolution of all customers reported issues.
To act as direct customer interface, maintaining the highest standards of professionalism & customer support at all times.
Provide on-site support to resolve product-related problems and advise customer technical personnel.
Short notice overseas travel to customer locations (where necessary).
Carry out technical (service) training on products for distributors and major fleet customers.
To conduct pro-active & periodic customer visits (sometimes in conjunction with the Sales Team) to support the ongoing development of effective & valued customer relationships.
Report service and reliability issues to the Quality Manager / Operations Team.
Where necessary to visit customer locations to conduct audits on warranty parts, claims & issues.
To support pro-active discussions in relation to spare parts, exploring additional opportunities to generate or increase spare parts revenue to all customers.
Maintain records of support activities and field service issues.
Prepare, validate & support the issue of service bulletins ensuring circulation to all relevant recipients.
Provide technical information, drawings, etc to support customer problems and training requirements.
Promote and maintain a safe working environment.
When requested, to support customer events, exhibitions & special customer activities.
To investigate & support any customer opportunities in relation to chargeable service / support work
About You;
Must possess an Engineering related formal qualification, comparable to UK’s BTEC ONC/HNC Qualification.
In exceptional circumstances, formal qualifications may be substituted with proven practical knowledge & extensive experience.
Must possess excellent communications skills (written & verbal) & be confident / professional in dealing with all customer requests.
Must be flexible & willing to travel extensively across the EMEA territory to satisfy customer expectations.
Must always act professionally & within the best interests of the business.
Foreign language skills would be advantageous (especially Dutch, French or Spanish).