Job description
The Rewards and Benefits on Offer;
ASAP start available
Working for a blue-chip company with a great team-based culture.
Excellent training and development opportunities
A permanent contract from day one!
The opportunity to work hybrid.
Working Monday – Friday standard days – 09:00 – 17:00.
The Company you will be working for;
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible.
You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.
We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.
The Role you will be doing;
Providing phone and email support for customer queries
Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.
Responsible for managing effective communication and coordination between team members.
Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
Must be available to work full time Monday – Friday and the occasional ad hoc weekend, which is request based.
About you;
Telephony experience
Customer resolution experience
Ability to advise customers on platform usage – training provided
Excellent communication skills
Good time management skills
Highly organised and good at multitasking with the ability to prioritise workload and requirements
Day to day use of Microsoft Office, Outlook, Word, Excel etc.