Customer Quality Engineer

The Company

Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow this is the reason they now require a Quality Engineer.

The Role

• The Customer Quality Engineer is to liaise with the customer on quality and technical issues, for assigned key customers.

• Managing all quality aspects targeting agreed objectives, supporting customer quality satisfaction.

• Providing service/support on all quality related aspects to the Customer and other interested parties.

• Quality interface to customer, overseeing a high volume of engineering changes.

• Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure.

• Leading role for internal and customer quality issues-driving investigation, root cause analysis verifying and validation of corrective actions.

• Involvement in the NPI process verifying specific customer requirements. Conducting FAI’s.

• Technical support to production on all product quality issues, advising on and carrying out technical component inspection.

• Support Internal Auditing Scheme to ensure internal procedures are being followed and audits are conducted in and closed out in a timely manner.

• Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible.

• Analysing interested parties KPI’s and other available data/metrics to identify improvement areas.

• Periodic evaluation of customer quality performance: focusing on customer complaints, PPM levels, quality of 8D reports.

• Presenting quality metrics at regular business review meetings.

• Respond to supplier quality issues on material.

• Maintaining compliance to accreditations and approvals.

• Any other reasonable duties as required.

The Person

• HND Electronics qualification.

• Strong interpersonal skills, personable, team player and focused.

• Application of quality management systems.

• Experience of Internal Auditing ISO9001.

• Working knowledge of IPC-610.

• Worked within a volume electronics manufacturing environment.

• Computer literate: Microsoft programs.

• High-level of data analytic work.

• Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis

• Commercial awareness.

• Highly developed communication skills at all levels.

The Benefits

• You will be working for a well-established growing employer.

• An excellent salary.

• A good pension scheme.

• A company experiencing continued growth, expansion and investment.

• The company are fully compliant with the latest health and safety requirements for current safe working practices.