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Operations Assistant

Posted 25 July 2025
Salary £26,000-£36,000
LocationWashington
Job type Permanent
Industry Sector Technical
ReferenceJ139336

Job description

​MTrec’s new career opportunity

Our client are specialists in their market sector, due to exciting business growth and expansion they are now looking to recruit an Operations Assistant on a permanent basis.

Candidates should have a strong background in operations, logistics, customer service and supply chain.

The job you’ll do

  • Operations Assistant will support day-to-day business operations across customer service, logistics, and vendor management.

  • This individual plays a key role in ensuring smooth coordination between internal teams, suppliers, and customers.

  • Ideal candidates are highly organised, responsive, and proactive in problem-solving.

  • Customer Service.

  • Respond to customer inquiries via email and phone.

  • Track and manage order status, delays, and issues.

  • Provide proactive updates and resolve complaints with professionalism.

  • Logistics & Fulfilment.

  • Assist in planning and booking domestic and international shipments.

  • Coordinate with freight forwarders, warehouses, and carriers.

  • Track deliveries and maintain accurate records of shipping documents.

  • Vendor & Supplier Coordination.

  • Liaise with vendors to confirm lead times, delivery dates, and order status.

  • Help onboard new suppliers and maintain up-to-date vendor information.

  • Support purchase order processing and confirmations.

  • General Operations Support.

  • Maintain accurate inventory or order management records.

  • Assist with data entry, invoicing, and reporting.

  • Help implement process improvements to enhance operational efficiency.

The Rewards and the Benefits

  • 3-5 years experience in operations, logistics, customer service, or supply chain.

  • Strong communication and follow-up skills (written and verbal).

  • Experience working with vendors, 3PLs, or internal fulfilment teams.

  • Proficiency in MS Office and familiarity with ERP, shipping, or order management tools (e.g., Oracle, NetSuite, SAP, Shopify, etc.).

  • Ability to multitask, stay organized, and remain calm under pressure.

  • Positive, collaborative attitude with a willingness to learn and adapt.

  • Desirable:-

  • Bachelor’s or University Degree.

  • Experience in B2B operations or e-commerce fulfilment.

  • Knowledge of customs documentation or international shipping processes.

The Rewards and the benefits

  • Permanent job.

  • Competitive salary.

  • Opportunity to work for a growing business.