Operations Assistant

​MTrec’s new career opportunity

Our client are specialists in their market sector, due to exciting business growth and expansion they are now looking to recruit an Operations Assistant on a permanent basis.

Candidates should have a strong background in operations, logistics, customer service and supply chain.

The job you’ll do

• Operations Assistant will support day-to-day business operations across customer service, logistics, and vendor management.

• This individual plays a key role in ensuring smooth coordination between internal teams, suppliers, and customers.

• Ideal candidates are highly organised, responsive, and proactive in problem-solving.

• Customer Service.

• Respond to customer inquiries via email and phone.

• Track and manage order status, delays, and issues.

• Provide proactive updates and resolve complaints with professionalism.

• Logistics & Fulfilment.

• Assist in planning and booking domestic and international shipments.

• Coordinate with freight forwarders, warehouses, and carriers.

• Track deliveries and maintain accurate records of shipping documents.

• Vendor & Supplier Coordination.

• Liaise with vendors to confirm lead times, delivery dates, and order status.

• Help onboard new suppliers and maintain up-to-date vendor information.

• Support purchase order processing and confirmations.

• General Operations Support.

• Maintain accurate inventory or order management records.

• Assist with data entry, invoicing, and reporting.

• Help implement process improvements to enhance operational efficiency.

The Rewards and the Benefits

• 3-5 years experience in operations, logistics, customer service, or supply chain.

• Strong communication and follow-up skills (written and verbal).

• Experience working with vendors, 3PLs, or internal fulfilment teams.

• Proficiency in MS Office and familiarity with ERP, shipping, or order management tools (e.g., Oracle, NetSuite, SAP, Shopify, etc.).

• Ability to multitask, stay organized, and remain calm under pressure.

• Positive, collaborative attitude with a willingness to learn and adapt.

• Desirable:-

• Bachelor’s or University Degree.

• Experience in B2B operations or e-commerce fulfilment.

• Knowledge of customs documentation or international shipping processes.

The Rewards and the benefits

• Permanent job.

• Competitive salary.

• Opportunity to work for a growing business.