Internal Technical Sales Representative

Rewards and Benefits on Offer

• Private contributory Pension Scheme

• Bonus scheme

• Private health care scheme

• Life assurance

• Cycle to work scheme

• A very secure and successful company

• A multi-award-winning business

The Company you will be working for;

Our client is a true North-East success story within the regional industrial sectors.

The company is an international group owned manufacturing business with a proud heritage of delivering high value products throughout the UK and overseas. The company operates from a well-resourced production facility significant investment in new business systems, projects and technology, with a highly skilled workforce aiming to provide their customers with the best service available on the market. The company is now entering a new and exciting phase of development.

They are now looking to recruit an Internal Technical Sales Representative to support the business on a permanent basis. You will be joining a great North-East people focused organisation with a strong history, a fantastic leadership team who have a clear forward-thinking vision, and the role offers a secure positive future.

The Job You’ll be Doing

• Analyse customer needs and recommend appropriate solutions to meet their specific requirements.

• Prepare detailed technical proposals and quotations.

• Develop a deep understanding of the company’s products.

• Deliver product presentations to customers.

• Handling inbound customer and representative sales calls

• Answer inbound calls; take messages or redirect calls to the appropriate department

• Ensure orders are entered on time and accurately into the ERP system

• Provide technical training to sales team members to enhance their understanding of the company’s products and improve their selling techniques.

• Create and maintain technical documentation, product datasheets, and application notes to support sales and marketing efforts.

• Develop sale strategies, identifying opportunities, and closing deals.

• Provide technical assistance during pre-sales and post-sales interactions to address customer inquiries effectively.

• Basic RMA/Handoff and customer complaint administration

• Sales inbox triage

• Liaise across internal departments to ensure customers’ needs are met

• Support the wider team functions and carry out other tasks where required

About You

• Previous internal technical sales experience is required.

• A background working in manufacturing or engineering is essential.

• Experience of working with technical documents and drawings.

• Experience of working with an ERP system.

• Able to provide customers with quotations and other pricing information.

• Ability to calculate percentages, discounts, interest, proportions.

• Highly IT literate.

• Ability to convey technical information to both technical and non-technical audiences.

• Customer-focused mindset with the ability to build and maintain strong relationships with clients.

• Detail-oriented, organised, and capable of managing multiple tasks and priorities.

• Willingness to travel occasionally for customer visits and industry events.