Insurance Claims Handler

Posted 05 March 2026
LocationWallsend
Job type Temporary-Permanent
Industry Sector CommercialManufacturing
ReferenceJ140239
Job FunctionAdministration

Job description

The Rewards and Benefits on offer;

  • Supportive team culture.

  • Development and progression opportunities.

  • A role where your decisions make a real impact.

  • Monday - Friday  9.00 – 5.00 (1 hour for lunch)

  • 25 days holidays + bank holidays increasing to 28 after 5 years

  • Pension – Employee 5% and Employer 3%

  • Parking on site

  • Death in service 3 times salary

  • Employee Assistance programme

  • Discount platform

  • Day off for your birthday

  • Free flu jabs for anyone that wants to have them

  • Cycle to work scheme

  • Salary sacrifice Season ticket for the metro

  • Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)

The Company you’ll be working for;

MTrec Recruitment are proudly representing our highly established client on their search for an experienced Claims Handler to join their team on a full time and permanent basis. We are looking for a proactive and confident professional to manage a portfolio of motor claims and help deliver commitment to excellent customer outcomes. If you have a passion for resolving cases efficiently, fairly and with outstanding customer service then this is the role for you! Please apply for an immediate response.

The Role you’ll be doing;

  • Manage a caseload of motor claims and settle them promptly.

  • Handle AD/TP, Credit Hire, and PI claims within authority limits.

  • Make accurate liability decisions and maintain quality file records.

  • Communicate with policyholders, third parties, solicitors, engineers, and brokers.

  • Identify potential fraud and manage litigated claims.

  • Proactively capture third parties to reduce claim costs.

About You;

  • Previous experience in Motor Claims is essential

  • Strong communication skills.

  • Confident decision-making ability.

  • Good understanding of motor liability and litigation.

  • Ability to prioritise and work under pressure.

  • A proactive, team-focused approach.

  • Organised and proactive in progressing claims.

  • Provides solutions and demonstrates initiative.

  • Acts as a role model and continuously develops skills