The Company

Our client is a North East based manufactuer. Due to sustained growth they are now recruiting for a Warranty Engineer.

The Role

You will support in the the analysis of warranty return parts to improve warranty performance and customer satisfaction.
Ensuring company and customer 3 months in service and warranty cost targets are achieved.
You make a significant contribution towards the improved performance of these products.
This will involve working closely with customers, major suppliers and manufacturing.
Coordinate 3 months in service target achievement set by company and Customer.
Coordinate warranty cost target achievement.
Manage parts analysis returned to site.
Manage parts analysis of returned parts to tier supply base.
Support NPL and safe launch for market issues.
Proactive approach to quality improvement activities.
Take lead with company and customers for quality improvements.
Warranty data trend analysis and proactively feedback to team.
Recharge warranty costs back to suppliers.
Send all claims lists to suppliers on monthly basis.
Manage supplier responses timely for warranty parts return.
Respect customer deadlines.
Support customer for warranty issues.
Regular meetings with customer for continuous follow up and improvements.
Support audits for warranty improvement activities.
Support and advise on warranty issues for continuous improvements.
Support corrective action activity for warranty issues.
Comply with Internal processes and procedures to assure IATF 16949.

The Person

Ideally qualified to minimum of HNC level in an appropriate discipline or equivalent level of experience.
Have experience within a similar role, gained in a fast moving, automotive manufacturing environment.
Self-motivated, proactive thinker and possess excellent communication, teamwork and organisational skills.
Excellent understanding of all aspects of warranty systems and processes.
Experiance in high volume manufacturing.
Good IT Skills .
Excellent understanding problem solving techniques.
Process auditing experience, ideally including an IATF/ISO auditor qualification.

The Benefits

You will be working for a well-established growing employer.
An excellent salary.
A company experiencing continued growth, expansion and investment.
The company are fully compliant with the latest health and safety requirements for current safe working practices.