Featured

Technical Support Advisor

Posted 25 November 2024
Salary £24,000
LocationNewcastle upon Tyne
Job type Permanent
Industry Sector CommercialElectronics
ReferenceJ137934
Job FunctionCustomer Service

Job description

The Company you will be working for:

Our client is an established and highly successful Technology company based in Newcastle, supporting an international blue-chip customer base. They are currently looking for a Technical Support Advisorto join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.

Rewards and Benefits on offer;

  • Great Working Environment – a very friendly culture and team atmosphere

  • Immediate start

  • Permanent position

  • Working with an incredibly successful organisation

  • Woking Monday to Friday

  • Hybrid working available!

The Role you will be doing:

  • To take ownership & accountability for offering solutions that benefit our customers

  • To provide our customers with the correct solution that solves their query and aims to always exceed their expectations.

  • To ensure excellent customer service standards are delivered at all times.

  • Demonstrating empathy by consistently seeing the customers point of view

  • Supporting & embracing change with a positive ‘can do’ approach

  • To take on board all relevant training and demonstrate a comprehensive understanding products and services

  • To recognise opportunities to ‘add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities

  • To proactively contribute to the success of the team by sharing knowledge and ideas.

  • To take ownership and always look for areas of improvement and self-development

  • To demonstrate and deliver exceptional problem solving and trouble shooting skills

  • To proactively seek feedback from coaches and managers to look at ways of improving the customer experience

  • To adapt your communication style to suit the customer.

About you;

  • Exceptional communication and organisation skills – and the ability to follow through and manage a larger workload

  • Troubleshooting and Technical Support Experience is essential

  • A proven ability to adapt to a fast paced and continually changing environment

  • Desire to work with a team and learn from other team members.

  • Knowledgeable of customer business needs

  • Motivated by team work and resolving tasks and issues

  • High ethics and standards

  • Good problem-solving skills

  • Thinks through consequences of actions and can present clear rationale for decision making

  • Able to negotiate effectively and handle difficult and confrontational situations

  • Ability to work towards targets and deadlines

  • Able to perform a variety of administrative tasks

  • Flexible and Enthusiastic

  • Excellent communication skills both written and oral

  • Excellent customer service skills