Swedish/Norwegian Speaking Customer Service Advisor – Remote

​Rewards and Benefits on offer:

•           Working for a blue-chip company with a great team-based culture.

•           The role is only working Monday to Friday- no weekends!

•           Home based position from day one!

•           World class training and development opportunities

The Company you will be working for:

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Swedish or Nowegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.

We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants to do not live local to the company site, however, you will be required to travel to the office every 3 to 4 months for training or meetings.

The Role you will be doing:

•           Handle inbound calls from consumers and distributors

•           Address customer enquiries via telephone and email in Swedish or Norwegian and English

•           Providing quality advice and information to consumers and distributors.

•           Resolve queries and keep customers updated on the status of their enquiries.

•           Process inbound calls accurately and efficiently.

•           Make effective use of down time, by assisting colleagues with other tasks.

•           Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.

•           Fulfil any other ad-hoc duties.

•           Working Monday – Friday either 8am – 4pm / 9am - 5pm

About you:

•           Fluent in Swedish or Norwegian and English

•           You must have a customer service background

•           You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.

•           You will be a great team player and you will be motivated by helping solve customers’ problems.