Job description
MTrecs new career opportunity
Our client are specialists in their industry sector, they are looking to recruit a Sales and Purchasing Administrator on a permanent basis.
The Job you’ll do
Operating as a key point of contact for all matters specific to customer quotations, orders and deliveries.
Raising quotations and orders for products correctly, and in a timely fashion for our trade customers.
Ensuring customer purchase orders match the processed order.
Monitoring orders through to delivery to ensure expected delivery dates are met, or customers are advised if there is an issue.
Invoicing all completed orders in a timely fashion.
Maintaining and updating sales and customer records.
Providing internal phone-based customer support which may include some technical support on our products.
Deal with any challenging customer needs or complaints as they arise, and resolve or escalate as necessary.
Identifying any new product opportunities to add to the existing product offer.
Upselling where possible.
Pro-actively generating new business.
Collaborate with the external sales team with regards to orders and customer accounts.
Communicate and collaborate with all areas of the business.
Working with Production and Logistics team to communicate with our clients with delivery dates and times.
To carry out purchasing activities for the effective sourcing and supply of required materials, hire services and other support services.
Prepare purchase orders in line with final negotiations with selected approved suppliers, and in line with organisational targets and requirements.
Resolving any queries in relation to merchant service, shortages, delivery issues, product queries, quality or pricing discrepancies.
Ensure that a professional and consistent approach is taken in relation to all supplier relationships
Source and negotiate best purchase prices possible.
Help the flow of daily activities to deliver the best quality purchasing service for the business.
About You
Be able to demonstrate, with examples, experience in the above listed duties and responsibilities.
Experience with a similar product/industry/market sector would be advantageous.
Be able to demonstrate the ability to multi-task while maintaining attention to detail.
Be able to work under pressure with changing priorities to suit customer needs.
Excellent customer service skills in all forms of communication.
Be able to build and maintain strong, long-lasting customer relationships.
Be able to work confidently with technical information relating to our products.
Be confident and competent using computers and systems such as Microsoft Word & Excel.
Sage 200 experience would be an advantage.
Critical thinker with problem-solving skills.
Having a real-world focus on continuous improvement is a prerequisite.
Confident and able to work independently but ask when unsure.
Good time-management and organisational skills.
Ability to manage workload to deadlines.
Reliable, punctual and self-motivated.
Team player with great interpersonal and communications skills.
Phone based sales experience would be advantageous.
The Rewards and the Benefits
This role reports directly to the Purchasing and Sales Office Manager.
Hours of work are Monday – Thursday 8:15am – 4.30pm, Friday 8:15am – 3:00pm.
45 minute lunch break.
28 days annual leave, with 3 days being reserved for the period between Christmas and New Year.
Company pension contributions.
Death in service benefit.
Private medical insurance on completion of probationary period.
Profit share bonus.