Job description
The Rewards and Benefits on offer:
The opportunity to join a growing and forward-thinking organisation with a strong focus on technology and continuous improvement
A long-term, permanent position offering stability and career progression
Competitive salary and benefits package
Private healthcare and health cash plan
Company pension scheme
25 days annual leave plus bank holidays
Exposure to a wide range of IT systems, technologies, and projects
Training and development opportunities
A supportive and collaborative working environment
MTrec’s new client opportunity
An established and expanding organisation based in the Northeast is seeking a proactive and technically capable IT Support Engineer to support and enhance its IT infrastructure.
This role offers broad exposure across business-critical systems and projects, making it ideal for a hands-on individual with a passion for technology, strong problem-solving skills, and a desire to contribute to both day-to-day operations and longer-term improvement initiatives.
Candidates with experience supporting IT environments in fast-paced or operational settings are encouraged to apply for an immediate response.
The Job you will do
Carry out daily IT checks and routine maintenance, including backups, log reviews, and system health checks
Diagnose, troubleshoot, and resolve hardware and software issues
Manage and escalate IT incidents and change requests via a service desk system
Install, configure, and maintain IT hardware and software, ensuring licensing compliance
Support onboarding and offboarding activities, including user accounts, devices, and workspace moves
Ensure desktops, laptops, and servers are patched in line with compliance requirements
Support and deliver IT projects as directed, working with other departments where required
Liaise with external suppliers and support partners when necessary
Provide support for business systems, including reporting and data outputs
Assist with network cabling tasks and infrastructure changes (training provided where required)
Adhere to IT policies, procedures, and security standards
Participate in security awareness and compliance training
Report security incidents and non-conformances in line with internal procedures
Work within relevant legislation and regulatory frameworks
Support internal audits, certifications, and compliance initiatives
Undertake occasional out-of-hours work to support project delivery
About You:
Proven experience in an IT support or IT engineering role
Strong knowledge of Windows desktop and server operating systems
Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting
Experience installing and supporting servers, including migrations
Working knowledge of networking and firewall technologies
Familiarity with virtualisation platforms such as VMware or Hyper-V
Excellent problem-solving ability with strong attention to detail
Self-motivated with a proactive and practical approach
Strong organisational, communication, and interpersonal skills
Ability to work independently and as part of a wider team
Educated to GCSE level (or equivalent) or able to demonstrate relevant industry experience
A genuine interest in IT and continuous professional development
Experience supporting ERP or business-critical systems
Exposure to operational or manufacturing-style environments
Awareness of cyber security standards and frameworks
Experience supporting information security management systems
Relevant IT certifications (e.g. CompTIA, Microsoft, or equivalent)