IT Engineer

​The Rewards and Benefits on offer:

·       The opportunity to join a growing and forward-thinking organisation with a strong focus on technology and continuous improvement

·       A long-term, permanent position offering stability and career progression

·       Competitive salary and benefits package

·       Private healthcare and health cash plan

·       Company pension scheme

·       25 days annual leave plus bank holidays

·       Exposure to a wide range of IT systems, technologies, and projects

·       Training and development opportunities

·       A supportive and collaborative working environment

​

MTrec’s new client opportunity:
An established and expanding organisation based in the Northeast is seeking a proactive and technically capable IT Support Engineer to support and enhance its IT infrastructure.

This role offers broad exposure across business-critical systems and projects, making it ideal for a hands-on individual with a passion for technology, strong problem-solving skills, and a desire to contribute to both day-to-day operations and longer-term improvement initiatives.

Candidates with experience supporting IT environments in fast-paced or operational settings are encouraged to apply for an immediate response.

The Job you will do

·       Carry out daily IT checks and routine maintenance, including backups, log reviews, and system health checks

·       Diagnose, troubleshoot, and resolve hardware and software issues

·       Manage and escalate IT incidents and change requests via a service desk system

·       Install, configure, and maintain IT hardware and software, ensuring licensing compliance

·       Support onboarding and offboarding activities, including user accounts, devices, and workspace moves

·       Ensure desktops, laptops, and servers are patched in line with compliance requirements

·       Support and deliver IT projects as directed, working with other departments where required

·       Liaise with external suppliers and support partners when necessary

·       Provide support for business systems, including reporting and data outputs

·       Assist with network cabling tasks and infrastructure changes (training provided where required)

·       Adhere to IT policies, procedures, and security standards

·       Participate in security awareness and compliance training

·       Report security incidents and non-conformances in line with internal procedures

·       Work within relevant legislation and regulatory frameworks

·       Support internal audits, certifications, and compliance initiatives

·       Undertake occasional out-of-hours work to support project delivery

About You:

·       Proven experience in an IT support or IT engineering role

·       Strong knowledge of Windows desktop and server operating systems

·       Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting

·       Experience installing and supporting servers, including migrations

·       Working knowledge of networking and firewall technologies

·       Familiarity with virtualisation platforms such as VMware or Hyper-V

·       Excellent problem-solving ability with strong attention to detail

·       Self-motivated with a proactive and practical approach

·       Strong organisational, communication, and interpersonal skills

·       Ability to work independently and as part of a wider team

·       Educated to GCSE level (or equivalent) or able to demonstrate relevant industry experience

·       A genuine interest in IT and continuous professional development

·       Experience supporting ERP or business-critical systems

·       Exposure to operational or manufacturing-style environments

·       Awareness of cyber security standards and frameworks

·       Experience supporting information security management systems

·       Relevant IT certifications (e.g. CompTIA, Microsoft, or equivalent)