Finnish Speaking Customer Service Advisor – Work from home

Posted 14 May 2024
Salary £23,300
LocationNewcastle upon Tyne
Job type Permanent
Industry Sector Commercial
Job FunctionCustomer Service

Job description

​Company Benefits:

  • The opportunity to work with an award-winning team who are at the pinnacle of their industry

  • Incredibly friendly team working environment

  • Training and Development opportunities

  • Easily Accessible offices.

  • June Start date!

  • Great opportunities progression opportunities!

The Company You’ll Work for:

MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Finnish, to start a new position now. The company are ideally situated just north of Newcastle city centre and have excellent links to public transport; however, you do not have to live local as this role is remote. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.

The Role You’ll Be Doing:

  • Taking inbound customer service calls.

  • Handling a range of administration tasks.

  • Delivering a great customer experience for Finnish based customers both via email and on the telephone

  • First contact resolution of customers and client’s queries, requests, orders and complaints

  • Provide support to the team.

  • The role will be working Monday to Friday 7:45am – 4:15pm with the occasional Saturday.

The Person:

  • Fluent or Professional level Finnish is essential

  • Previous experience customer service experience.

  • Positive and motivated attitude to work

  • Desire to succeed and develop

  • Customer focused and attentive