Job description
The Company
Our client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary.
The Role
Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands.
Provide customer care for external and internal customers alike, managing customer expectation in line with targets and values.
Proportionally coordinate and support sales through the processing of customer orders, complaints and all associated administration.
Be the first point of contact for customers; ensuring a professional attitude and approach at all times.
Develop relationships with both customers and colleagues with a clear focus on trust and transparency.
Coordinate with departments to ensure swift and timely customer response; organising workload to meet customer expectation and business time frames.
Working to all business procedures, protocols, authority levels and to the company’s financial controls.
Work closely with Team Leader to establish best practice and ensure that agreed ways of working are maintained.
The Person
You will have previous sales administration experience ideally from engineering or manufacturing background.
Sales order processing experience is preferred.
You will have experience of working in a customer service or sales role managing customer accounts within a manufacturing environment.
Previous experience using sales order processing and CRM systems.
Strong planning, organisation skills and time management skills to multi-task and deal with a varied workload, ensuring the needs of the customer are always achieved and put first.
Excellent attention to detail.
Ability to work under pressure and deliver to deadlines with a high level of accuracy.
IT literate, particularly Microsoft packages, including excel.
The Benefits
You will be working for a well-established growing employer.
An excellent salary.
A company experiencing continued growth, expansion and investment.
The company are fully compliant with the latest health and safety requirements for current safe working practices.