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Customer Support Administrator

Posted 06 June 2024
Salary £27600
LocationCramlington
Job type Permanent
Industry Sector TechnicalManufacturing
ReferenceJ14520
Job FunctionCustomer Service , Administration

Job description

The Company

Our client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary.

The Role

  • Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands.

  • Provide customer care for external and internal customers alike, managing customer expectation in line with targets and values.

  • Proportionally coordinate and support sales through the processing of customer orders, complaints and all associated administration.

  • Be the first point of contact for customers; ensuring a professional attitude and approach at all times.

  • Develop relationships with both customers and colleagues with a clear focus on trust and transparency.

  • Coordinate with departments to ensure swift and timely customer response; organising workload to meet customer expectation and business time frames.

  • Working to all business procedures, protocols, authority levels and to the company’s financial controls.

  • Work closely with Team Leader to establish best practice and ensure that agreed ways of working are maintained.

The Person

  • You will have previous sales administration experience ideally from engineering or manufacturing background.

  • Sales order processing experience is preferred.

  • You will have experience of working in a customer service or sales role managing customer accounts within a manufacturing environment.

  • Previous experience using sales order processing and CRM systems.

  • Strong planning, organisation skills and time management skills to multi-task and deal with a varied workload, ensuring the needs of the customer are always achieved and put first.

  • Excellent attention to detail.

  • Ability to work under pressure and deliver to deadlines with a high level of accuracy.

  • IT literate, particularly Microsoft packages, including excel.

The Benefits

  • You will be working for a well-established growing employer.

  • An excellent salary.

  • A company experiencing continued growth, expansion and investment.

  • The company are fully compliant with the latest health and safety requirements for current safe working practices.