Job description
The Rewards and Benefits on Offer;
Permanent and full-time opportunity
An ASAP start date
Monday – Friday working hours promoting a healthy work/life balance
Progression and continuous development opportunities
Recognition for good work
Relaxed and friendly working environment
Free on-site parking
Company pension scheme
25 days holiday plus bank holidays and Christmas shut down
The Company you will be working for;
MTrec Commercial are proudly representing our prestigious client on their search for a Customer Service Coordinator. We are looking for someone who is highly motivated and is career driven and strives for success! If you feel you have the required skills and experience, then please apply for an immediate response!
The Role you will be doing;
To take ownership for the basic orders sent through from the sales team, review and liaise directly with clients finalise the sales order liaising with operational and sales team members to complete the sales orders for production in a timely manner.
Key Responsibilities:
To manage the sale order process from handover from sales team to point of job confirmation
To liaise with clients to ensure all specification details are finalised prior to the job being issued to the operational team.
To manage all technical queries raised by the client in a confident, timely and professional manner so all parties are clear on the details of the final specification
Ensure all details of the sales order are completed/inputted accurately in the internal system
To ensure all job cards are checked, printed and issued in a timely manner minimising the number of queries by ensuring full information (e.g. drawings etc.) is provided to the operational team at the time of issue
To take ownership of quality checks and ensure these are dealt with in a timely manner
To take ownership of ordering a wide range of products
To support the logistics coordinator with managing supplier links
Deal with all job card queries to deal swiftly and efficiently
Manage product samples
Manage all shipping requirements
Deputise for other team members as required e.g. holiday cover
Reception Duties
To answer and deal with all incoming calls swiftly and professionally.
To take care of visitors to the site.
General Administration
Provide general ad hoc admin support such as producing letters, spread sheets etc.
Produce Job Cards
Produce weekly reports.
Purchasing Goods Received, Outstanding PO’s, Raising PO’s
Maintain personnel records i.e. holidays
Maintain all factory notice boards.
Co-ordinate the shipping of packages via couriers/post.
Any other task as required by management.
About You;
Educated to A level and/or degree level
Must be highly skilled in the use of Microsoft Office.
Must have good numeracy and literacy skills.
Strong communication skills: confident to pick up the phone and build rapport with customers and colleagues
Strong interpersonal skills with the ability to diffuse potential confrontational situations with customers
Organised and able to work under own initiative.
Career driven and highly motivated
Able to use your initiative
Have a natural drive for personal and company success.