Customer Service Administrator

Posted 25 June 2024
Salary £22,000
LocationNorth Shields
Job type Permanent
Industry Sector Commercial
Job FunctionCustomer Service , Administration

Job description

Rewards and Benefits on Offer:

  • You will only be working Monday to Friday from the hours of 09:00 – 17:00.

  • Potential for a salary increase to £21,000 after probation.

  • A permanent contract from day one.

  • Working with a friendly customer base.

  • Superb team culture – everyone is very friendly, warm, and welcoming.

  • An excellent training programme for the first 4 weeks.

  • Newcastle based offices.

  • Car Parking facilities onsite.

  • 25 days holidays + bank holidays increasing to 28 after 5 years

  • Cycle to work scheme

  • Free Flu Jabs around flu season for those that wish to have them

  • Metro pass season ticket loan

  • EAP – Employee Assistance Programme

  • Company Pension Scheme

  • A very secure, very well-established employer, with long term career progression.

Your New Career Opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. 

They are now looking to recruit a permanent Customer Service Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

Your New Role:

  • Managing workflow of new business, emails and inbound telephone calls from clients. 

  • Ensuring an outstanding level of customer service is provided whilst adhering to the service level agreements in place.

  • Assisting in handling the workload as and when required, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date.

  • Handling customer queries.

  • General administrative duties.

  • Competent/compliant knowledge of all products and services offered to customers, ensuring all files are processed in a compliant manner.

  • Treats customer fairly and demonstrates the desired business culture.

About You:

  • Good communication skills both written and oral.

  • Ability to “take ownership” of possible problem issues before they escalate.

  • Ability to work under pressure when required to react to workloads.

  • Ability to work with minimum supervision and to use own initiative.

  • Good knowledge of motor insurance.

  • Conversant with the relevant legislation and all FCA requirements.

  • Good knowledge of all processes, systems and products handled by the team.

  • Building good working relationships.

  • Willingness to continue to develop any relevant knowledge or skills as required by the business.

  • Ability to work supportively and jointly with colleagues taking the lead when necessary.

  • Positive and determined approach to get the job done.

  • Treat customers fairly and demonstrates the required business culture.