Job description
Rewards and Benefits on Offer:
You will only be working Monday to Friday from the hours of 09:00 – 17:00.
Potential for a salary increase to £21,000 after probation.
A permanent contract from day one.
Working with a friendly customer base.
Superb team culture – everyone is very friendly, warm, and welcoming.
An excellent training programme for the first 4 weeks.
Newcastle based offices.
Car Parking facilities onsite.
25 days holidays + bank holidays increasing to 28 after 5 years
Cycle to work scheme
Free Flu Jabs around flu season for those that wish to have them
Metro pass season ticket loan
EAP – Employee Assistance Programme
Company Pension Scheme
A very secure, very well-established employer, with long term career progression.
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Customer Service Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
Your New Role:
Managing workflow of new business, emails and inbound telephone calls from clients.
Ensuring an outstanding level of customer service is provided whilst adhering to the service level agreements in place.
Assisting in handling the workload as and when required, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date.
Handling customer queries.
General administrative duties.
Competent/compliant knowledge of all products and services offered to customers, ensuring all files are processed in a compliant manner.
Treats customer fairly and demonstrates the desired business culture.
About You:
Good communication skills both written and oral.
Ability to “take ownership” of possible problem issues before they escalate.
Ability to work under pressure when required to react to workloads.
Ability to work with minimum supervision and to use own initiative.
Good knowledge of motor insurance.
Conversant with the relevant legislation and all FCA requirements.
Good knowledge of all processes, systems and products handled by the team.
Building good working relationships.
Willingness to continue to develop any relevant knowledge or skills as required by the business.
Ability to work supportively and jointly with colleagues taking the lead when necessary.
Positive and determined approach to get the job done.
Treat customers fairly and demonstrates the required business culture.