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Customer Service Administrator

Posted 27 June 2024
Salary £21,000 - £23,000
LocationPrudhoe
Job type Temporary-Permanent
Industry Sector CommercialPublic Sector
ReferenceJ14869
Job FunctionCustomer Service , Administration

Job description

The Rewards and Benefits;

  • Cycle to work scheme

  • Health & wellbeing programme

  • On-site parking

  • Referral programme

  • Monday to Friday working hours

  • Continuous training and development

The Company you will be working for;

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Service Administrator to start in June. This is to cover maternity leave with a strong chance of securing a permanent contract due to hard work and dedication! If you feel you have the required skills and experience, please apply for an immediate response!

The Job you will be doing;

  • Service contract upkeep – ensure that the contracts are all in date, when due ensure MD has quoted and chase for PO, invoice as needed and make sure files are up to date and spreadsheet. Offer maintenance visits via e-mails, letters etc. ensure scheduled in for service dept

  • Job diary / logistics – speak with customers to arrange times for visits – send service visit forms – raise jobs on both diary system and SAP system – book diary for maintenance days, service contracts – breakdowns

  • Appointments – booking visits for service to evaluate installation jobs or to do site visits

  • Quote parts and labour for follow on works

  • Customer contact – liaise with customers keeping them informed on their site visits – keep regular contact with service contract customers

  • Timesheets – collect timesheets and process

  • Overtime claim form checking – verify with trackers, MD to sign off timesheets and send to Head Office on time

  • Site inductions & Contractor safety cards - Collate information on a spreadsheet and set reminders on outlook calendar to re-book inductions. Keep track of JIB & safety passport cards and ensure renewals are booked in good time.

  • Vehicle register – vehicle records to be kept up to date including all maintenance, tax and MOTs.

  • Maintenance Reports – check over maintenance reports following service visits and check if there are recommendations to quote – quote for these

  • Tools and equipment lists to be kept up to date including ensuring all items have been calibrated and the PAT test is up to date.

  • Calibration equipment and register to be kept up to date.

  • General Telephone Enquiries

  • Ad hoc admin duties

About you;

  • Strong administration skills

  • Excellent organisational/logistical and planning skills as the team covers the whole of the UK and Ireland

  • Sound business knowledge

  • Employee relationship skills with understanding of H & S issues

  • Interpersonal skills

  • IT Skills especially word and excel

  • Time Management skills

  • Customer focused

  • Good telephone manner

  • Diplomacy, tact and mediation skills

  • You must be customer focused, with a proactive approach to day-to-day work as well as being able to maintain effective relationships with current customers. Experience in Microsoft Word, Excel, Power Point and Outlook is essential, experience of SAP and Protean would be helpful but not essential.

  • You must be a team player, and be able to contribute towards team goals, equally you must be able to demonstrate the ability to work under own initiative at times.