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Customer Account Manager

Posted 10 March 2026
LocationConsett
Job type Permanent
Industry Sector Commercial
ReferenceJ140249
Job FunctionCustomer Service

Job description

​The Rewards and Benefits on offer;

  • Competitive starting salary

  • Excellent bonus scheme

  • Monday – Friday working hours promoting a healthy work/life balance

  • Free Parking

  • Company Pension

  • Continuous training and development

The Company you will be working for;

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Account Manager to join their team on a full time and permanent basis. This is a very exciting opportunity that offers excellent career progression and development. If you feel you have the required skills and experience, then please apply below for an immediate response!

The Role you will be doing;

  • Act as the primary point of contact, responding promptly to customers’ daily needs

  • Generate new business by leveraging existing and potential client networks

  • Conduct regular account reviews to ensure customer satisfaction and identify areas for improvement

  • Manage a portfolio of customer accounts, consistently meeting or exceeding sales targets

  • Build and maintain strong, long-term customer relationships

  • Recommend strategic actions to enhance sales performance and uncover growth opportunities

  • Collaborate closely with cross-functional teams to deliver outstanding customer service

  • Analyse sales data and market trends within our CRM system to identify growth potential

  • Monitor and report on key account metrics, including revenue growth and customer retention

  • Liaise with and provide support to external account managers regarding inbound enquiries

  • You will be working either Monday to Friday general office hours.

About You;

  • Previous Account Management experience

  • B2B sales experience

  • Highly motivated with a strong, results-driven approach

  • Excellent verbal and written communication skills

  • Strong relationship-building, negotiation, and stakeholder management abilities

  • Proven track record of delivering exceptional customer service

  • Commercially minded with a practical, solutions-focused outlook

  • Exceptional written accuracy and numerical skills, with a keen eye for detail