Job description
The Rewards and Benefits on offer;
Excellent progression opportunities
Immediate start date
Monday – Friday working hours promoting a healthy work/life balance
Friendly and supportive working environment
A permanent job opportunity from day one!
The Company you will be working for;
MTrec Commercial are proudly representing our industry leading client on their search to appoint an experienced Service Coordinator to join their expanding team on a full time and permanent basis. If you have the required skills and experience, please apply for an immediate response!
The Role you will be doing;
Coordinate and manage field engineer diaries across the UK & Ireland
Book customer visits (maintenance, repairs, site evaluations, breakdowns)
Liaise with customers to schedule and confirm appointments
Raise jobs in SAP and scheduling systems
Quote parts/labour and manage repair jobs from start to finish
Track warranty claims and maintain calibration/tool registers
Keep vehicle records, safety cards, and inductions up to date
Attend weekly planning meetings and support with admin tasks
About You;
Excellent organisation and planning skills
Ability to prioritise under pressure and meet tight deadlines
Confident communicator with a professional phone manner
Customer-first mindset and a helpful, can-do attitude
Strong IT skills: Microsoft Office is essential, SAP/Protean is a plus
Team player who also works well independently
Knowledge of H&S procedures and logistics across the UK & Ireland is a bonus