Job description
Rewards and Benefits on offer;
Permanent opportunity from day 1
Monday – Friday working hours offering a healthy work/life balance
Easily accessible offices
Immediate start
Competitive salary dependent on experience
25 days annual leave + Bank Holidays
Company pension scheme
Opportunities for training and development, including educational pathways
A supportive, collaborative working environment within a growing business
The Company you will be working with;
MTrec Commercial are proudly representing our prestigious client on their search to appoint an experienced Operational & Client Coordinator to join their team on a full time and permanent basis. If you experience within logistics, transportation or a similar role within a manufacturing-based company then this is the role for you! Please apply for an immediate response.
The Role you will be doing;
Arrange outgoing deliveries, liaising with drivers and couriers to meet deadlines.
Working with engineers to ensure client needs are met during the delivery process
Ensure all documentation is completed at appropriate times and kept in order, including PODs for all outgoing deliveries.
Conduct outbound calls to potential and existing customers, following active leads for outstanding quotes
Supporting the work winning function, collaborating with internal stakeholders including engineering, test, commercial and business development
Updating records on quote status to reflect the most relevant information, including the completion of customer account plans
Maintain regular contact with customers, providing updates, responding to queries, and ensuring a positive customer experience
Assisting with entering enquiries (new/revisions & variations) onto the system that have been requested from clients for a job that they are either tendering or have won. Enquires include specific information from the client that enables estimators to prepare quotations.
Scheduling support for programmes and site teams as necessary
Calling clients to request more information or discuss return dates
General administrative tasks which will vary and develop over time in line with the needs of the business
You will be working Monday – Thursday 8am – 4:30 and Friday 8am – 2pm
About You;
Excellent communication and interpersonal skills, with confidence speaking to customers and suppliers by telephone.
Ability to proactively chase leads and follow up opportunities in a structured and professional manner.
Strong organisational skills with attention to detail.
Comfortable working independently as well as part of a team.
Competent IT skills, including Microsoft Office (Excel, Word, Outlook).
Right to work in the UK.
Desirable (but not essential)
Previous experience in logistics, transport coordination, or a similar role (manufacturing environment preferred)
Previous experience in telesales/customer service
Basic electrical knowledge or previous experience in the electrical industry
Experience using CRM systems