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EL/PL Claims Handler

Posted 03 August 2026
Salary Competitive Salary
LocationNewcastle upon Tyne
Job type Permanent
Industry Sector Commercial
ReferenceJ140615
Job FunctionAdministration

Job description

Rewards and Benefits on Offer;

  • Monday to Friday working hours promoting a healthy work/life balance

  • Competitive starting salary

  • Performance Based Bonus Scheme

  • Hybrid working (office & home working) if eligible

  • 23 days holiday, plus Bank Holidays per annum increasing to 26 days. Additional holiday for 5 years’ service

  • Holiday purchase scheme. (You can buy up to 1 week’s annual leave)

  • Attendance bonus

  • Death in service following 1 years’ service

  • Auto-enrolment company pension

  • Employee assistance programme 24-hour helpline

  • Travel to work schemes; bike to work scheme, public transport pass scheme

  • Annual flu jab and eyecare scheme

The Company you will be working for;

MTrec Commercial are proudly representing our industry leading legal client on their search for an experienced EL/PL Claims handler to join their growing team on a full time and permanent basis. If you have required skills and experience, then please apply for an immediate response!

The Role you will be doing;

  • Dealing with a caseload of cases run in the EL/PL portal for low value personal injury claims

  • Checking and review of initial information

  • Checking and recording of important dates (e.g. limitation)

  • Preparing allegations of negligence and breaches of statutory duty and completing claims notification forms on the EL/PL Portal

  • Reviewing files and reporting regularly to clients, team leaders or others

  • Commissioning appropriate expert medical evidence and liaising with medical and other experts

  • Liaising and negotiating with insurers, solicitors, courts, counsel and other agencies

  • Valuing damages for pain, suffering and loss of amenity

  • Identifying and gathering evidence in support of and valuing other heads of damage, including loss of earnings, care and assistance and Smith v Manchester damages

  • Completing schedules of special damages

  • Progressing cases through all stages of the Portal, including stages 2 and 3

  • Preparing files for issue of part 8 court proceedings

  • Preparing files for stage 3 hearings including preparing briefs to counsel and trial bundles

  • Reporting to team leader any difficulties or delays on files

  • Dealing promptly with telephone enquiries from clients, referrers and others

  • Assisting other team members as necessary

  • To carry out such other duties as might reasonably be requested

  • Working Monday to Friday 9am – 5pm with 1 hour lunch.

About You;

  • 1 year plus experience in dealing with EL/PL claims

  • IT literate in MS Office.

  • Strong organizational skills and ability to prioritise.

  • Team player with a positive and enthusiastic approach.

  • Ability to cope with conflicting demands and meet deadlines.

  • Ability to communicate at all levels, both verbally and written