Job Specification

The Role

• The role will be to provide support of the company infrastructure and business services to effectively support the business.
• Provide 2nd line technical support to colleagues via multiple channels, including but not limited to direct contact, email and telephone.
• A logical approach to incidents, looking for innovative ways to restore service to colleagues and customers as soon as possible.
• Support the technical delivery of projects across the company to support technical and business goals.
• Liaise with and supervision of 3rd party engineers across the region to ensure tasks are effectively completed in line with corporate standards.
• Provide out of hours support for critical issues involving IT related incidents.
• Ensure the integrity and security of data and services is maintained across the regional infrastructure including, but not limited to Anti-Virus, Patch Management, Disaster Recovery and Data Security.
• Accurate case and escalation management.
• Entering accurate technical and non-technical information into the IT service management tool and knowledge base in line with agreed processes and quality standards.
• Contribution to the continued development of standards, methods and procedures.
• Support group initiatives and projects as required.

The Person

• Ideally you will be degree qualified in a relevant field.
• Microsoft certification or recognised academic IT qualification desirable.
• Technical experience across a range of infrastructure and applications at 2nd level.
• Experience of working in an enterprise IT environment is required.
• Experience of working within an ITIL framework is desirable.
• Driving License.
• Willingness to travel within the UK.
• Willingness to travel within Europe on an exceptional basis.
• Good communication and customer facing skills.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Knowledge of enterprise-level IT principles and processes.

The Benefits

• You will be working for a well-established growing employer.
• An excellent salary.
• A company experiencing continued growth, expansion and investment.
• The company are fully compliant with the latest health and safety requirements for current safe working practices.