Job Specification

The Role

• Work with the CEO to understand and develop the future direction of the business in terms of market and sectors and identifying new opportunities.
• Undertake market research on a continuous basis to ensure the business is always at the heart of future projects and initiatives.
• Develop an understanding of customer expectations and requirements and how the Client service delivers against these objectives, enabling a better customer journey if required.
• Work with the marketing team to identify the tools required for the promotion of Client and any pre-sale documentation.
• Research relevant markets and related industries to promote sales growth.
• Attend relevant seminars and trade shows agreed with the management team.
• Attend regular management meetings to ensure excellent communication within the team.
• Develop, update and maintain the customer relationship management (CRM) system and communicate with the management team.
• Provide customer feedback to the team.
• Work with colleagues across the group where relevant to develop potential cross selling opportunities.
• Develop and maintain a customer base for Client.
• Present the Client services to potential customers.
• Generate and convert leads by developing customer relationships and follow up on quotations.
• Understand customer requirements and develop a solution for the specific project alongside the technical team.
• Encourage feedback from customers both before and after sale.
• Develop relationships with customers and potential customers to understand project timelines and new projects relevant to Client.
• Undertake site visits where necessary with the ability to identify equipment, capabilities and unique selling points.
• Develop an understanding of competitors, and where Client is positioned in the market alongside them.
• Work with the management team to develop strategy for future work.
• Be a proactive member of the team to ensure the growth of the business.
• Take part in continuous improvement projects where applicable.
• Work within budgets.
• Provide market understanding and insights to the management team to help continually improve the Client service offering.
• Ensure that you work in a safe manner and comply with the company’s Health, Safety & Environmental Policy.
• Carry out any other duties not listed above as may reasonably be expected. 

The Person

• Be able to demonstrate the ability to liaise on a technical level with customers and have experience of working in a similar role.
• Experience of working in an engineering/manufacturing environment would be desirable.
• Have experience and a proven track record of identifying commercially viable opportunities.
• Have a customer focussed approach and the ability to develop and maintain excellent relationship with customers.
• Be resilient, results driven, proactive and self-starting with interpersonal and networking skills.
• Have excellent communication skills – verbal and written.
• Be able to demonstrate a strong commercial awareness in relation to the environment that you work in.
• Have excellent negotiating and influencing skills.
• Demonstrate a positive, innovative and motivated approach to their work combined with an ability to work under pressure and within time constraints as well as organised priorities and meet deadlines.
• Have full driving licence and ability to travel when required.

The Benefits

• Reporting to the CEO, with an opportunity to really be part of the growth and development of the business
• You will be joining a rising star business, with considerable market opportunities.
• The company has the benefits are being part of a larger group, with significant resources, support and expertise available.
• They are offering an excellent salary and benefits package.
• The company are looking to make an immediate appointment.