Job Specification

The Role

• The role is one of the key functions within the Service Training organisation delivering to both customers and internal staff.
• Accredited technical training to internal and external customers on assigned devices, care area and product line.
• Specialised service support on assigned devices, care area and product line to internal and external customers.
• Level 2 Specialist for region on devices, care area and product line providing advice, training and escalation.
• To meet and exceed the expectations of all customers whether internal or external.
• To ensure high levels of customer satisfaction by providing responsive, high quality service, sales, training for products.
• Represents specialised support on assigned devices, care area and product line.
• Gives telephone, e-mail and other media support as appropriate to field support to internal and external customers.
• Provides courses (prepare and perform training) and documentation for technical training both internal and external at required locations and customer sites.
• Support technical corrective actions.
• Identifies specialist tools needed by service engineers or customers.
• Feedback quality situation and issues on specific devices to Quality Department.
• Performs sophisticated support in the field, preferably whilst coaching.
• Provides support to sales.
• Remain updated on new market developments within related Industry.
• Involvement in management of incident reporting.
• Internal training on products, updates on existing devices.
• Complete offsite assessments as necessary to approve facilities.

The Person

• Ideally a Degree level or Higher education certificate in related subject.
• A recognised teacher training program qualification such as City and Guilds course 7302 6303 PTLLS and 6304 CTLLS Post Graduate Certificate in Education or equivalent or be willing to attend a relevant course.
• Ideally knowledge of safety and other marketplace products.
• High level technical and practical knowledge.
• Experience of teaching experience within related discipline or market sector.
• Customer focus with a positive attitude towards solving problems.
• Expertise in use of software applications such as MS Office.
• Proven experience in the ability to transfer knowledge to delegates successfully.

The Benefits

• You will be working for a well-established world leading employer.
• An excellent salary.
• Good benefits package.
• A company experiencing continued growth, expansion and investment.
• The company are fully compliant with the latest health and safety requirements for current safe working practices.