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Academy Training and Technical Support Specialist









Company Description

Our client is an innovative provider of special purpose safety products. Due to continued growth, they require an Academy Training and Technical Support Specialist.

Job Specification

The Role

  • The role is one of the key functions within the Service Training organisation delivering to both customers and internal staff.
  • Accredited technical training to internal and external customers on assigned devices, care area and product line.
  • Specialised service support on assigned devices, care area and product line to internal and external customers.
  • Level 2 Specialist for region on devices, care area and product line providing advice, training and escalation.
  • To meet and exceed the expectations of all customers whether internal or external.
  • To ensure high levels of customer satisfaction by providing responsive, high quality service, sales, training for products.
  • Represents specialised support on assigned devices, care area and product line.
  • Gives telephone, e-mail and other media support as appropriate to field support to internal and external customers.
  • Provides courses (prepare and perform training) and documentation for technical training both internal and external at required locations and customer sites.
  • Support technical corrective actions.
  • Identifies specialist tools needed by service engineers or customers.
  • Feedback quality situation and issues on specific devices to Quality Department.
  • Performs sophisticated support in the field, preferably whilst coaching.
  • Provides support to sales.
  • Remain updated on new market developments within related Industry.
  • Involvement in management of incident reporting.
  • Internal training on products, updates on existing devices.
  • Complete offsite assessments as necessary to approve facilities.

The Person

  • Ideally a Degree level or Higher education certificate in related subject.
  • A recognised teacher training program qualification such as City and Guilds course 7302 6303 PTLLS and 6304 CTLLS Post Graduate Certificate in Education or equivalent or be willing to attend a relevant course.
  • Ideally knowledge of safety and other marketplace products.
  • High level technical and practical knowledge.
  • Experience of teaching experience within related discipline or market sector.
  • Customer focus with a positive attitude towards solving problems.
  • Expertise in use of software applications such as MS Office.
  • Proven experience in the ability to transfer knowledge to delegates successfully.

The Benefits

  • You will be working for a well-established world leading employer.
  • An excellent salary.
  • Good benefits package.
  • A company experiencing continued growth, expansion and investment.
  • The company are fully compliant with the latest health and safety requirements for current safe working practices.

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