Job Specification

The Role

• Execute product installations, commissioning, servicing and repairs at customers locations in a professional manner focused safety, quality, efficiency and on time delivery of service.
• Provide technical and engineering support to customers and client both on-site and remotely via telephone and/or email communication to address enquiries and resolve issues in a timely manner.
• Coordinate activities with Customer Service Technicians to ensure effective planning, organization and delivery of service engineering schedule.
• Ensure all visit reports and or service documentation are completed accurately to the required standard in a timely manner.
• Ensure all work and time is recorded appropriately on the required documentation and through the required systems in a timely manner.
• Ensure maintenance vehicles are correctly stocked and maintained in a professional, clean, tidy and organized manner in accordance with general safety, 5S and housekeeping standards.
• Ensure work areas both on and offsite are maintained in a professional, clean, tidy and organized manner in accordance with general safety, 5S and housekeeping standards.
• Attend functional and business meetings as required and support other departments in order to meet Company objectives.
• Ensure company policies and procedures are followed by the team members.

The Person

• Experience of working as a Service Engineer in an industrial product environment with mechanical and electrical experience essential and PLC experience preferable.
• Ability to establish strong working relationships and engagement with a wide variety of internal and external stakeholders and customers.
• Ability to work under pressure, within tight deadlines, with flexible approach to working hours and a motivated team player.
• Process driven, detailed and solutions orientated, with experience of working in a formal, continuous improvement culture
• Strong effective decision making, organizational and time management skills and with a wide range of negotiating and influencing skills
• Excellent logical reasoning, root cause analysis, deductive problem-solving and analytical abilities.
• Good communication & IT skills
• Full, clean UK driving license

The Benefits

• Competitive salary
• Excellent opportunity to travel and visit different customer sites
• Company vehicle provided for during work hours.