Job Specification

The Role

• Endeavour to get customers operational in as short a time as possible, utilise technical experience from head office or from existing site team where necessary
• Fault finding with relation to control panel issues where safe to do so
• Fault finding with relation to plant process issues
• Fault finding in relation to premature wear
• Take a pro-active approach to visiting customers carrying out service visits and offering advice where possible, follow up on previous reports or visits.
• Ensure all customers in your geographic area are visited or contacted as per agreed annual targets.
• Take ownership of any problems you are involved with ensuring any actions for design, technical or otherwise are in hand and completed.
• Advise and train plant operators and maintenance personnel as to correct and proper operation and maintenance. 
• Ensure customer or key stakeholders are advised of inadequate housekeeping and maintenance.
• Upsell company spares and service packages where possible and appropriate, advise on holding of recommended spares list
• Feedback and follow up on required plant alterations and standard design and technical alterations both for specific customer problems and general continuous improvements.
• Apply the minimum quality and environmental standards required under ISO 9001 and 14001 and the company quality and environmental standards

The Person

• Electrical / Mechanical Qualification
• Experience in MS Office particularly Word & Excel.
• FMCG background would be beneficial
• Basic H & S qualifications for site works
• Manual Handling training
• Good planning & Organising Skills
• Effective communicator – verbally and through reports
• Excellent Interpersonal skills
• Builds relationships quickly
• Fit and capable of lifting articles as required for the job
• Fit and capable of climbing ladders and working at heights
• Clean current driving license

The Benefits

• Worldwide travel
• Competitive pay
• Travel expenses covered