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Sales Administrator

J9801

Northumberland

£20,000 - £24,000

05-09-2019

Permanent

05-10-2019

Administration, Sales

Engineering

Company Description

Our client is a successful engineering company. Due to growth they require a Customer Support Executive. On offer is the chance to work for a market leader and an attractive salary. 

Job Specification

The Role

  • Ensure excellent consistent service to both internal and external customers.
  • Managing a significant number of incoming telephone calls and internet enquiries from customers for various reasons from taking orders to resolving enquiries efficiently and providing information.
  • Developing and maintaining strong customer relationships with key account customers.
  • Processing, checking and monitoring the progress of orders for products on internal system ensuring accuracy and requirements.
  • Processing payments/Credit Card orders.
  • Raising and delivering customer quotations.
  • Working with various areas of the business ensuring smooth delivery of products.
  • Supporting the sales representatives with updates on orders and enquiries.

The Person

  • You will have previous sales administration experience ideally from reengineering or manufacturing background
  • Sales order processing experience is preferred.
  • You will have experience of working in a customer service or sales role managing customer accounts within a manufacturing environment
  • Previous experience using sales order processing and CRM systems
  • Strong planning, organisation skills and time management skills to multi-task and deal with a varied workload, ensuring the needs of the customer are always achieved and put first
  • Excellent attention to detail
  • Ability to work under pressure and deliver to deadlines with a high level of accuracy
  • IT literate, particularly Microsoft packages, including excel
  • To be successful in your application, you need to have an excellent telephone manner and the ability to build good working relationships internally and externally. You will be enthusiastic, self-motivated and have previous sales order processing experience. This is a busy role so you will enjoy working under pressure and to deadlines, with a high level of accuracy.
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  • If interested please email a CV to sean.barker@mtrec.co.uk.

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