Job Specification

The Role

• Ensure excellent consistent service to both internal and external customers.
• Managing a significant number of incoming telephone calls and internet enquiries from customers for various reasons from taking orders to resolving enquiries efficiently and providing information.
• Developing and maintaining strong customer relationships with key account customers.
• Processing, checking and monitoring the progress of orders for products on internal system ensuring accuracy and requirements.
• Processing payments/Credit Card orders.
• Raising and delivering customer quotations.
• Working with various areas of the business ensuring smooth delivery of products.
• Supporting the sales representatives with updates on orders and enquiries.

The Person

• You will have previous sales administration experience ideally from reengineering or manufacturing background
• Sales order processing experience is preferred.
• You will have experience of working in a customer service or sales role managing customer accounts within a manufacturing environment
• Previous experience using sales order processing and CRM systems
• Strong planning, organisation skills and time management skills to multi-task and deal with a varied workload, ensuring the needs of the customer are always achieved and put first
• Excellent attention to detail
• Ability to work under pressure and deliver to deadlines with a high level of accuracy
• IT literate, particularly Microsoft packages, including excel
• To be successful in your application, you need to have an excellent telephone manner and the ability to build good working relationships internally and externally. You will be enthusiastic, self-motivated and have previous sales order processing experience. This is a busy role so you will enjoy working under pressure and to deadlines, with a high level of accuracy.
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• If interested please email a CV to sean.barker@mtrec.co.uk.