Job Specification

The Role

• Provides support to the all sales network in the UK and through costing programme
• Works with and support factory in development of controls.
• Assist the Sales Team by preparing controls quotations and technical submissions
• Investigate and pursue controls development, to assist in cost reduction and to stay current with continued technological advances.
• Prepare and issue production packages including wiring schedules and location drawings.
• Provide training in controls application to service organisation and sales team.
• Troubleshoot control problems and issues to product solutions.
• Participate in meetings or direct communications with customers or field sales offices to assist in resolution of problems or complaints
• Maintains a teamwork philosophy with other departments to facilities problem solving and provide good customer service.
• Member of a team responsible for the harmonisation of the open protocol capabilities of all client products.
• Adheres to company policy for quality assured service standards
• Adheres to company policy for health & safety standards
• Performs other related duties as assigned or requested

The Person

• AutoCad fundamental knowledge - desirable
• IT Literate – Confident user in Microsoft Office
• Electrical Qualification/Degree
• Solidworks Qualification
• Good Communication Skills - both written and verbal
• Excellent attention to detail and able to work part of a team as well as on their own.
• Excellent problem solving skills.