Job Specification

The Role

• Provide IT infrastructure support for both the office and MES systems.
• Support and maintain the VMware host servers.
• Support and maintain all Microsoft Windows servers.
• Support the desktop environment.
• Support the network infrastructure for both LAN and WAN.
• Propose, implement and monitor effective backup strategies.
• Ensure timely application of Windows and system updates.
• Monitor anti-virus software.
• Ensure the accuracy and legitimacy of hardware and software licensing.
• Provide operational support for the MES (COAGO).
• Maintenance, fault finding and correction of MES and ERP interfaces. 
• Working closely with users departments and IT team.
• Provide user training where applicable.

The Person

• To have an expert knowledge of:-
• VMware infrastructure.
• Microsoft Windows server operating systems.
• Microsoft desktop operating systems.
• VEEAM backup and restore.
• Network technologies and infrastructure.
• To specify, install and troubleshoot company servers both hardware and software.
• To provide support to user departments for all desktop hardware and software products.
• Be approachable and to communicate effectively.
• To develop an in depth understanding of the company’s manufacturing execution system COAGO.
• Provide high level operational support to production and user departments.
• Maintain awareness of current industry developments in computing hardware/software and where applicable apply in the company environment.
• Minimise system downtime and manage the rollout of new facilities with minimum disruption.