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Aftersales Co-ordinator

Reference No:
Industry Sector:
Date posted:
06 December 2018
Expiry date:
06 January 2019
Job Role:

Company Description

Our client is a specialist engineering company. To help maintain their standards they require a Aftersales Co-ordinator. The role offers an attractive salary and real security.


Job Specification

The Role

  • Processing customer orders as part of the aftersales function
  • Following up with customers after delivery of orders to ensure customer satisfaction
  • Providing telephone support to customers on technical product queries
  • Liaising with the customer service team to resolve queries
  • Conducting ranging and scaling analyses of spare parts
  • Administering and processing warranty claims through the warranty returns procedure

The Person

  • Previous experience of working within a technical warranty/product support role in a manufacturing organisation
  • Committed to providing high levels of customer service
  • Self-motivated with a proactive attitude
  • Strong communication (both written and verbal) and interpersonal skills
  • Organised with a keen eye for detail
  • Ability to work accurately under pressure
  • Excellent Microsoft Office skills
  • Demonstrated ability to deliver results to a high level of quality
  • An excellent telephone manner

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