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Internal Sales Coordinator

Reference No:
£20,000-£22,000 per annum
Permanent – Full Time
Date posted:
19 May 2017
Expiry date:
19 June 2017

Company Description

Our client are a highly prestigious company based in Cramlington, they are one the UKs largest suppliers of their specialist product. They are currently recruiting an Internal Sales Coordinator to join their highly successful team.

Job Specification

The Role

  • Actively promote, identify and capitalise on all order opportunities, with primary focus as directed by the Inside Sales Team Leader.
  • Advise relevant Inside Sales Team Leaders of any cross selling opportunities
  • Monitor discounts being offered and ensure correct pricing is being applied to all documentation. Seek advice/ approval for any substantial discount requested.
  • Ensure purchase orders are received prior to invoicing, chasing customers on a regular basis where necessary.
  • Produce required documentation for quotations, contracts, delivery notes to enable effective invoicing.
  • Maintaining a high level of telephone calls to potential, existing and lapsed customers ensuring that we promote customer care and generate new business leads to achieve targets.
  • Analyse viability of all work conducted.
  • Ensure any new orders, quotations and lost orders are recorded.
  • Ensure we are working from the current Supplier Price Lists.
  • Attend additional training sessions as and when required.
  • Attend daily and weekly briefing meeting and participate in brainstorming sessions.
  • Develop and maintain customer database by using resources made available which may include the internet, CRM, Sage, Sales Engineers, and Business Development Managers.
  • Corresponding with Customers, Sales Engineers and Business Development Managers to identify Customer requirements.
  • Assist with stock takes.
  • Produce weekly / monthly recalibration reminders for customer equipment.
  • Monitor availability of products and highlight any shortages with relevant Inside Sales Team Leader.
  • Ensure QMS documentation (procedures and works instructions) are up to date.
  • Ensure all colleagues are following correct procedures in line with the QMS.
  • Work closely with Sales Engineers and Business Development Managers from specific target areas to increase sales and customer awareness of our available products. Passing on any relevant customer comments, anecdotes etc to the correct Departments / Managers.
  • Complying with all Company Procedures including Health & Safety procedures and Directives and Company P.P.E. requirements.
  • Maintaining a work area that is tidy and free from hazards.
  • Checking company vehicles before use and driving in a safe and courteous manner.
  • Representing the Organisation to the highest possible standards at all times.

The Person

  • Sales within an engineering/manufacturing background is essential.
  • Technical understanding and the ability to communicate with engineers. 
  • A positive attitude and the ability to communicate with colleagues and customers.
  • Customer service experience and an excellent telephone manner.
  • Being proactive is essential as it is a demanding role.
  • Excellent administration skills with an excellent attention to detail.
  • Previous experience of working within an office environment is essential. 

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