Job Specification

 The Role

• Receive and enter customer orders onto the MRP system.
• Review order confirmations and verify accuracy within 48 hours of order entry and notify customer.
• Keep clients informed about order progress and status.
• Take appropriate action to maximise punctuality and prevent delays.
• Handle all order amendments, whether requested by the customer or company and communicate the status to all parties involved.
• Work with Planning and Sales to determine inventory management plans for customers.
• Respond and assist on all supply chain related issues.
• Receive and manage customer complaints and enter into the database.
• Liaise with Sales Managers to bring complaints to a close and complete the administration instructions accordingly.
• Effectively escalate any issues to supervisors or senior managers where appropriate.
• Maintain customer records and master data. Ensure its accuracy on a consistent basis.
• Identify and proactively manage your training needs.
• Provide cover to co-workers on holiday or sickness leave.

The Person

• Previous customer service experience ideally within manufacturing or engineering.
• Experience of using ERP systems.
• Proficient in using Microsoft packages such and Excel, Word, Outlook.
• Customer focused attitude.
• Excellent attention to detail and accuracy.
• Possess strong written and verbal communication skills including report writing.
• Have effective time management skills.
• Positive can-do attitude and a team player.
• Be proactive with problem solving and working on own initiative.
• Maintain and observe a high level of professionalism at all times.

The Benefits

• You will be working for a well-established growing employer.
• An excellent salary.
• Working a perm day shift.
• A company experiencing continued growth, expansion and investment.
• The company are fully compliant with the latest health and safety requirements for current safe working practices.